Strand Society Luxury Salon
Terms of Service
Effective October 29, 2026.
These terms address use of Strand Society Luxury Salon’s Digital Flagship website, Strand Concierge and Personalized Preview. Separate service, purchase or membership terms may apply when disclosed and agreed for a specific transaction.
1. Digital services and accurate information
Accounts and applications are for adults. A parent or legal guardian must manage requests for minors. Use these services to explore offerings, submit genuine inquiries and requests, manage your authorized account information, and contact Strand Society. Provide accurate information and keep account access secure. Do not access another person’s account or records without authorization, misuse the service, submit unlawful content, interfere with security, or use another person’s photograph without the necessary permission. You must have authority to provide information for a household member or care recipient.
2. Requests, appointments and service availability
Submitting a request or selecting a preferred date or professional does not confirm an appointment. Availability, eligibility, service details, location and pricing require confirmation through the established service process. Requesting a change or cancellation does not establish that the change has been accepted. Contact Concierge through your existing request conversation or the app’s support experience for help. These terms do not create new availability promises or change an existing client’s booking arrangement.
3. Pricing, payments, memberships and orders
Review the terms presented for the particular service, appointment, membership or purchase before committing. Deposits, retainers, payment schedules, travel charges, cancellation rules, refunds and recurring charges are governed by the applicable disclosed transaction terms and law. These general digital-service terms do not set new amounts, impose new fees, change existing subscriptions, or authorize automatic charges. Creating a free account or using Personalized Preview does not enroll you in a paid membership. Contact Strand Society to resolve inconsistent information before purchasing or booking.
4. Personalized Preview and AI-generated inspiration
Personalized Preview is an optional inspiration experience using the existing six-panel prompt and a separate AI service. Copy the prompt, provide only photographs and details you have authority to use, and review the external provider’s current terms and privacy information. AI output may be inaccurate, inconsistent, or different from your expectations. It is not a hair, scalp, skin, medical or professional consultation; it does not determine suitability or guarantee that a style or color can be achieved. A professional consultation may be needed before a service. Access to third-party image-generation features depends on that provider; Strand Society does not promise unlimited use, a particular account tier, a fixed generation time, or ownership rights beyond those actually provided by applicable terms and law.
5. Photographs, content and saved results
Uploading or sending content for a service request is separate from choosing to post it publicly. These terms do not grant Strand Society a broad advertising or resale license to your photographs. Promotional use requires appropriate separate permission. The Personalized Preview funnel does not automatically save ChatGPT outputs in Strand Concierge. Download results you want to keep. The website’s optional wig-inspiration upload is currently unavailable while customer-specific access is being established; contact Concierge to arrange photo sharing.
6. Communications
Use Strand Concierge’s existing request conversations for an existing request, or its support page for a support request; sign-in may be required. These are not a promise of immediate or continuous live chat. For telephone calls and the AI voice receptionist, use (346) 654-3075. Do not use that number as an external SMS or WhatsApp support destination. Email follow-ups and notification choices are subject to the permissions and preferences applicable to those communications. Emergency assistance is not provided through these digital features.
7. Third-party services and interruptions
External websites and providers control their own services, availability, terms and privacy practices. Links do not guarantee their performance. If a digital feature fails, contact Strand Society through an established contact method rather than assuming a request, booking or payment succeeded. The manual-copy option is available on the Personalized Preview prompt page when automatic copying is unavailable.
8. Rights, updates and questions
Nothing in these terms removes rights that cannot lawfully be excluded. Changes to these terms will be identified and communicated as required; these terms do not retroactively change an existing agreement. Questions can be sent to our monitored business email, Tressesbyml@outlook.com, or through existing Strand Concierge support at https://strandsocieityluxurysalon.lovable.app/support. Calls: (346) 654-3075.