Strand Society Luxury Salon
Privacy Policy
Effective October 29, 2026.
This notice explains how Strand Society Luxury Salon (“Strand Society,” “we,” “us”) handles information in connection with the Digital Flagship website, Strand Concierge, salon services, and the Personalized Preview funnel.
1. Information you provide
Depending on the service or feature you use, information may include your name, email address, telephone number, account details, service preferences, requested dates, service location, household or care-recipient details you are authorized to provide, appointment and membership information, messages, support requests, and photographs. Please share only what is needed for your request and avoid including unrelated confidential information. The Personalized Preview lead form requests your first name, email address and phone number. Website wig intake includes contact details, wig preferences and an optional event date.
2. How information is used
Information supports responding to inquiries, reviewing and coordinating service requests, maintaining accounts and authorized care records, managing appointments and membership inquiries, providing support, and sending relevant service or follow-up communications. A service request is subject to review; entering information does not itself confirm an appointment, payment or membership. Transaction information may be used to reconcile service and payment status through the applicable payment and booking providers.
3. Photographs and Personalized Preview
Personalized Preview provides a prompt that you copy into ChatGPT. You choose what photograph and details to submit directly to that separate service. Those submissions and generated results are governed by that provider’s terms, privacy information and account settings. This funnel does not automatically transfer your ChatGPT photographs or generated results into Strand Concierge. A generated image is inspiration, not a diagnosis, professional assessment or guarantee of an achievable result. Photographs submitted through Strand Society intake features are a separate collection from photographs you upload directly to ChatGPT.
4. Current website photo visibility
Wig-inspiration photographs are intended for the customer and authorized Strand Society staff, not public viewing. The website’s optional photo-upload feature is currently unavailable while customer-specific access is being established. Access to previously stored wig-inspiration files is restricted to authorized administrative access. To arrange photo sharing or request access to a photograph you previously provided, contact Strand Society. We may need to verify your identity and authority before providing access. Do not submit another person’s photograph without permission.
5. Service providers and other recipients
The services use providers for website and app hosting, authentication, databases and file storage, customer-contact and workflow management, booking, payments, communications, and technical operation. Verified systems in the current service environment include Lovable/Supabase, HighLevel/LeadConnector, Make, Stripe and Acuity, depending on the service and existing client arrangement. The website also loads a LeadConnector chat widget and Google-hosted fonts. When you use a separate provider or follow an external link, that provider’s own terms and privacy information may also apply. Authorized personnel use relevant information to administer requests and deliver services. Any disclosure required by law must be handled in accordance with applicable law.
6. Communications and choices
Client text-style support is provided through Strand Concierge’s existing request conversations and support experience. The official telephone/AI voice receptionist number, (346) 654-3075, is for calls; it is not an external SMS or WhatsApp support channel. The existing Personalized Preview workflow sends email follow-ups. Marketing preferences can be managed through available unsubscribe controls or by contacting us; necessary service communications may still be needed for an active request. App push notifications depend on your device settings and permission. Our AI voice receptionist transcribes calls. Transcripts may include the information you provide during a call. Please avoid sharing unrelated sensitive information. This notice does not state that audio recordings are retained.
7. Technical information, cookies and local storage
Hosting and embedded services receive technical information when your browser connects to them. The app uses browser storage for account-session and navigation functions. Third-party embedded services may have their own storage or tracking behavior. You can manage browser storage and device permissions, although disabling essential functions may affect access.
8. Retention, deletion and security
We do not currently have a formal retention or deletion schedule. Contact us to ask about information we hold or to request deletion. Any deletion request must be considered in light of applicable legal requirements and records needed for an active service, transaction or dispute. We do not promise automatic deletion after a fixed period or immediate removal from every backup. A request to delete information held by Strand Society does not automatically delete information held independently by ChatGPT or another provider.
9. Privacy requests and applicable rights
Depending on your location and the laws applicable to the business, you may have rights to access or obtain a copy of personal information, correct inaccuracies, request deletion, or opt out of specified processing. Where applicable, you may appeal a denied request and contact the relevant regulator. Submit a privacy request through the contact methods below; you do not need to create an app account to email or call. We may need information reasonably necessary to verify your identity and authority to act for someone else. Requests must be handled within applicable legal requirements, including applicable non-discrimination requirements.
10. Household information and younger clients
Accounts and applications are for adults. A parent or legal guardian must manage requests for a minor and must have authority to provide the minor’s information. Provide another person’s information only when authorized. Contact Strand Society with questions or requests concerning a child’s information.
11. Contact and updates
Strand Society Luxury Salon is the operating business name. Mechele Lannette monitors Tressesbyml@outlook.com for privacy questions and deletion requests. Calls: (346) 654-3075. Existing customers can also use Strand Concierge support at https://strandsocieityluxurysalon.lovable.app/support, with normal sign-in when required. Identify a request as a privacy request or privacy appeal so it can be directed appropriately. We will update this notice when our practices change and identify the effective date of the updated version.